Last updated: 9 February 2026
These Terms of Service ("Terms") govern your use of the Frostbyte Pro application and website at frostbytesoftware.co.nz (the "Service"), operated by E & E Traders Ltd, trading as FrostbyteSoftware.co.nz ("we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
To use the Service, you must register for an account and provide accurate, complete information. You are responsible for:
You must be at least 18 years of age to create an account. Each account is for a single organisation; you may not share account access with individuals outside your organisation.
New accounts receive a 14-day free trial with access to all features. No credit card is required during the trial period.
At the end of the trial, your account will be suspended until you subscribe to a paid plan. Your data will be retained for 90 days after trial expiry, after which it may be permanently deleted.
As the Service is provided on a month-to-month basis with a free trial, refunds are generally not offered. However, if you experience a significant service issue, please contact us and we will consider refund requests on a case-by-case basis in accordance with the New Zealand Consumer Guarantees Act 1993.
You agree not to:
You retain full ownership of all data you enter into the Service ("Your Data"). We do not claim any intellectual property rights over Your Data.
You grant us a limited licence to store, process, and display Your Data solely for the purpose of providing the Service to you. This licence terminates when you delete Your Data or close your account.
You are solely responsible for the accuracy, legality, and appropriateness of Your Data. We recommend maintaining your own backups. You may request an export of Your Data at any time by contacting us.
The Service, including its design, code, features, logos, and documentation, is the intellectual property of E & E Traders Ltd and is protected by New Zealand and international copyright and intellectual property laws.
Your subscription grants you a non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during the subscription term.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to:
We will use reasonable efforts to minimise disruption and notify affected users promptly.
To the maximum extent permitted by New Zealand law, including the Consumer Guarantees Act 1993:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third party's rights.
Upon termination, your right to use the Service ceases immediately. Your Data will be retained for 90 days after termination to allow you to request an export, after which it may be permanently deleted.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.
If you have any questions about these Terms, please contact us: